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Information Tech

Support for Hardware and Software

Standards for hardware and software are set for the benefit of the college community. For standard hardware and software, IT guarantees compatibility of software applications, operating systems, and network connectivity. College purchasing policies require IT approval for all technology purchases.

Support for Hardware

Brands – The College has a working relationship with Dell and will look to use this arrangement in recommending hardware purchases to take advantage of discount pricing.  Other hardware vendors will also be considered when justified by price, function or availability.

Full Support - IT will provide FULL support for designated hardware items.  A full support designation will be indicated at the time of acquisition in the Proposal System process.  In these cases, support includes troubleshooting, repair, and if needed, replacement. Systems under manufacturer warranty are repaired by an outside authorized service. IT will make every effort to ensure that your hardware is repaired or replaced in a timely manner. However, please be aware that with manufacturer's warranty, there are many variables out of our control to which we must submit in order to have the system fixed or replaced.

Limited Support - IT will provide LIMITED support for some hardware items.  A limited designation will be indicated at the time of acquisition in the Proposal System process.  In these cases, support is limited to the installation and configuration of the hardware and any associated drivers in order for the hardware and the system to function properly. Training and support on the use of such items is the responsibility of the end user. Such items may include DVD/CD drives, USB drives, scanners, document cameras, digital cameras, camcorders, and local printers, etc.

NOTE: Hardware purchases made without going through the Proposal System process will not be supported by IT.  Personal computers, even if used for college business, do not fall under IT support.

Support for Software

ERP – Enterprise Resource Planning Software Support (CBORD, DataCard, Colleague, Moodle, Nebraska, and SirsiDynix)

  • IT will support the technical workings of these systems and will work with the departments that operate them as changes occur through updates to ensure proper operation.
  • IT will provide information from the vendors as it is made available to the various departments impacted by upcoming changes.
  • IT will coordinate changes in a test environment in the case of the Colleague system to allow departments to verify workflows still operate as expected after updates. 
  • Departments receiving any information from these vendors directly should also share with IT to ensure any technical aspects of these communications are made known.
  • IT will coordinate with the vendors any access needed to connect to the systems for the purpose of technical assistance.
  • Departments using these systems have the responsibility to network with other institutions, learn from online resources available from the vendor and participate in user groups to gain the most benefit from the systems.

Office Software Support (Excel, PowerPoint, and Word)

  • IT will install, configure and ensure these systems work on college-owned computers.
  • Individuals needing help with the operation of these systems may contact the helpdesk to get basic assistance, such as navigation questions.  However, training opportunities on the use of these applications should be sought by the individuals/departments.
  • Outside training for specific programs may be obtained at New Horizons Computer Learning Center.  Contact Human Resources for additional information about off-site training classes.

Academic Specialized Software Support (Maple, Matlab, Minitab, MOE, SAS, SigmaPlot, SPSS, TurningPoint, Turnitin, Vector Works, Wimba, etc.)

  • IT will support the technical workings of these systems and work with the departments that operate them.
  • IT will provide information from the vendors as it is made available to the various departments impacted by upcoming changes.
  • Departments receiving any information from these vendors directly should also share with IT to ensure any technical aspects of these communications are made known.
  • Departments using these systems have the responsibility to understand how they work and if necessary obtain the proper training on use of the software.

Miscellaneous Software Support (Software titles not listed above)

  • IT will assist in the installation and configuration of software to work on college systems that require specialized printing and/or network configuration, provided such software does not negatively impact the campus network.
  • Training and use of the software and its features are the responsibility of the individual and/or department.
  • NOTE: IT will not, under any circumstance, install, configure, or support software that does not have a legitimate license code or product key, is a "copy", or is borrowed from another BSC department or BSC community member even if the original software was purchased with college funds or by a college representative

Didn't find your answer?
Call the IT helpdesk at 205-226-3033, Monday-Friday 7:30am to 4:00pm
E-mail helpdesk@bsc.edu
Student personal computer support is available through Apogee 24x7 at 1-877-478-8861.

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800.523.5793

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