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Information Tech

Faculty/Staff Voice Mail User Guide

To Log On:

From your telephone:
Lift handset. Dial MMail Access Number or Press Message Key. Hear Mailbox Prompt. Press #. Hear Password Prompt. Enter your password and Press #.

From other phones on campus:
Lift handset. Dial MMail Access Number or Press Message Key. Hear Mailbox Prompt. Enter your Mailbox Number and Press #. Hear Password Prompt. Enter Your Password and Press #.

From off campus: 226-3099
Lift handset. Dial MMail Access Number. Hear Mailbox Prompt. Enter your mailbox number and Press #. Hear Password Prompt. Enter your password and Press #.

To Retrieve Messages:

Play/Replay a Message:
After log on, hear message description. Press 2-Message is played. Hear "End of Message" prompt. Press 2. Hear "Start of Message" prompt-message is replayed. Press 2. to play a message you move forward or backward to.

Delete/Restore a Message:
Press 76 to delete current message and advance to next message. To restore a deleted message before logging off MMail, reaccess the message and dial 76.

To Change a Password:

After log-on, dial 84. Hear new password prompt. Enter new password and press #. Hear new password prompt. Enter new password and press #. Hear old password prompt. Enter old password and press #. Hear confirmation prompt.

To Record a Spoken Name:

After log-on, dial 89. Hear personal verification prompt. Press 5. Hear Tone. Record your name. Press # to finish. Hear personal verification prompt.

To Compose/Send Messages:

After log-on, dial 75. Hear mailbox prompt. Enter mailbox number to receive message and press #. (The same message may be sent to more than one mailbox. To delete/correct a just entered mailbox number, press 0#.) Press # a second time. Dial 5. Hear tone. Record message. Press # to finish. Dial 79 to send. Hear "Message Sent" prompt.

For Express Messaging:

Dial 3098. Hear mailbox prompt. Enter mailbox number to receive message and press #. Hear mailbox verification and prompt to record. Record message after the tone. Hang up when finished.

To Create:

External Greeting:
After log-on, dial 82. Hear external/internal greeting prompt. Dial 1. Dial 5. Hear tone. Record greeting. Press # to finish. Press 2 to play and review the greeting you recorded.

Internal Greeting:
After log-on, dial 82. Hear external/internal greeting prompt. Dial 2. Dial 5. Hear tone. Record greeting. Press # to finish. Press 2 to play and review the greeting you recorded.

Temporary Absence Greetings
After log-on, dial 82. Hear external/internal greeting prompt. Dial 1 for external greeting. Dial 2 for internal greeting. Dial 3 for temporary greeting. If you want to hear your current greeting, dial 2. Dial 5. Hear tone. Record greeting. Press # to finish. Press 2 to play and review the greeting you recorded. Setting the Expiry Date for Temporary Absence Greetings Dial 9. Enter the month, day and time, pressing # after each entry. For the current month or day, press # only. For the standard expiry time of 12:01 a.m. with any future date, press # for time. Pressing # # # sets "no expiry." To exit, dial 4.

To Delete a Greeting:
After log-on, dial 82. Hear external/internal greeting prompt. Enter greeting number (1=external, 2=internal). Dial 76. Hear Delete Prompt.

Voice Mail Hints:

* Press "0" at any time for help
* Press # to skip hearing a person's greeting and get record tone
* Keep mailbox cleaned out so caller can leave a message
* Use express message number 3098 to leave a message without ringing the telephone. (Like late at night.)

Didn't find your answer?
Call the IT helpdesk at 205-226-3033, Monday-Friday 7:30am to 4:00pm
E-mail helpdesk@bsc.edu
Student personal computer support is available through Apogee 24x7 at 1-877-478-8861.

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Birmingham, AL 35254
800.523.5793

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