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Information Tech

Email Login Change - Things You Should Know Prior to Thursday, June 26th, 2014

Click here to go to your email login.


Q: What is changing?

A: The login page and your username that you use to login to the email system on the web. You will login with your full email address (username@bsc.edu).The "BSC Email" link on the BSC homepage will be updated to reflect this change.

Q: What won't change?

A: Your email address will remain the same. Desktop Outlook users will see no change. Desktop Outlook, mobile device/tablet, and phone users will see no change, Your current password will not change. Only the login page and your username will change. You will login with your full email address.

Q: Why are we doing this?

A: There are two reasons. First, this change will remove authentication from the BSC campus and allow you to authenticate directly in the "cloud". This means that should the campus lose network or power for an extended time, you will still be able to access your email from anywhere off-campus. Second, your email account size just doubled. When the college first moved to Office365 in 2012, user accounts were given 25GB. That amount has been increased to 50GB.

Q: When will this change take place and how will it affect me?

A: The cutover is scheduled for Wednesday afternoon (June 25th) around 5pm. You may continue to use your email normally during the conversion process. However, be aware that as the authentication process is converted, you may not be able to login successfully to http://outlook.office365.com for a short time. If this happens, please continue to try periodically. The conversion is expected to take between 4-6 hours and all users should be able to fully utilize their email accounts by the morning of Thursday, June 26th. If you have bookmarked "cloudmail.bsc.edu", you will want to update those bookmarks/favorites to "outlook.office365.com".

Q: What changes will I see?

A: The existing "cloudmail" login page looks like this:

Current screen

The new login page will look like this:

New screen

Remember, only the login page and your login username are changing. Your email address and your email account will remain the same.

Still have questions? Send an email to the helpdesk (helpdesk@bsc.edu) and one of our staff will be happy to answer those for you.

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